I can help with that!!
The guide to helping drivers find dispatchers and loads, also the rules of the road and other important information you need to be a safe and prosperous truck driver is coming soon.
This guide is packed with knowledge about the trucking industry that will help even the seasoned driver. There is information for hotshot and semi drivers.
Stay tuned for launch info!🎉🥳🙌🏾
P.S. I am also writing a guide for dispatchers🫣😉
In my opinion, the biggest complaint I see with customer service today is communication. Don’t get me wrong a lot of companies today have automated responses which greatly speeds up the contact process but the communication is lacking. You’re either talking to a robot or someone who doesn’t understand, therefore can’t effectively help.
Example…a few weeks ago I started receiving emails from Google saying they thought I was 13 or younger and they were going to delete my Gmail. I thought it was a scam and ignored it until I got the same email to my other Gmail. I contacted Google. Below is the end of the exchange of 11 emails between the rep and I.
P.A.C.K. W.O.W.(words of wisdom)
Here are some Words of Wisdom when it comes to providing Excellent Customer Service to people. If you can display these skills with every customer then your customer’s experience will be exceptional!
Good customer service is the backbone of any business because without customers you’d have no business. If your Customer Service isn’t up to par try these steps. You can also contact me for more help!
A 4DGIRLZ Company
Hello, I’m Sharmyn. I wanted to talk about truck dispatching and give some tips as I have been working in the trucking industry for a total of 11 years.
In order to be a dispatcher, you need to have thick skin and be ready for the unexpected at any given time. Examples are truck breaks down, trailer lights go out, problems with the load or it cancels, or pay is not right, to name a few. Losing your cool in these situations will only harm your health and potentially cost you a carrier and/or customer. Possibly your job, so breathe and always have a backup plan.
Next, when you are looking for loads for your drivers, it’s best if you know what type of load your driver will take and if he has all the right equipment to do the job. There is nothing worse than sending a driver 150 miles or more, only for him to be turned away. The driver is pissed and the customer may not give you another chance to load at their facility.
Searching loads can be grueling and time-consuming. It involves a lot of phone calls and looking through load boards. This task is made easier if you know what equipment you’re working with, what type of load you want, and if you’re set up with the company you are calling. Furthermore, it will make booking the load easier. If you don’t know the type of equipment, you have to call and ask the driver. Don’t know if the driver wants to haul lumber or shingles, you have to call and ask. Not set up with the company, may need to get qualified which takes time and booking agent may take you off the load due to that. The moral is to BE PREPARED OR RISK LOSING OUT ON THE LOAD.
Alright, everything has worked out in our favor and now we have the load! Make sure you read the rate con THOROUGHLY and verify the pay, miles, commodity whatever was agreed upon is on it before signing and sending it back. This is a binding contract so if they changed anything your signature agrees to the changes. Make sure you comply with any notes put on it like, call when loaded and empty, tarping and/or strapping, pre calls, etc.
These are just some basic tips. My next post will dive a little deeper into certain subjects regarding dispatching and drivers.
If you found this helpful please follow me. If you have questions contact me on IG @4kidz4jobz or email me @ 4kidz4jobz@gmail.com
Be blessed and be safe!
P.A.C.K. Customer Service 101
Hello! Welcome to your first step in turning your Customer Service from 1-star to 5 stars and awesome reviews. This is just an overview of what you need to provide Excellent Customer Service at any time to anyone.
• Customer service definition
• P.A.C.K. meaning broken down
Let’s start with the definition of customer service:
The assistance and advice provided by a company. Actually, it is usually provided by a representative of the company. The problem with that is occasionally that person could give a damn about the company or the brand; they just need a check. This is where Customer Service can go left either due to the management not taking the time to properly train the rep(s), the fact the rep could care less regardless of training or a combination of the two. Regardless, this is a recipe for disaster when it comes satisfying upset customers or dealing with unhappy reps.
However, if you are the owner and the Customer Service rep who is receiving complaints and bad reviews, then I can help you as well. Sometimes, it is a matter of a misunderstanding due to a language barrier, item marked with wrong price, or receiving something they find subpar. Whatever it is, I will help you work through it.
P.A.C.K. Customer Service 101
P.A.C.K. is a Customer Service coaching service that will help you find a balance between constantly unsatisfied customers and unruly C/S reps. P.A.C.K. is a 4-step plan that will help individuals or businesses find an understanding of how to turn things around.
P.A.C.K. stands for:
Patience. Ability. Communication. Knowledge.
Listed above are all the skills you need to provide excellent Customer Service to anyone. It may seem like a short list, but really, the following skills are all you need to be successful.
*Patience to deal with all situations.
*Ability to understand the issue(s).
*Communication needs to be clear and concise.
*Knowledge of business policies and products.
Since we offer services to individuals and small businesses, we have a few different options to choose from, so please contact me for pricing. If you don’t want to do a course or have a brief/general question regarding Customer Service, I’ll answer it for free!!
*Attached is a form you can use to help me understand what type of help you may need to turn your Customer Service game around. Email answers back to me if you would like me to look into your situation and give feedback.*
CONTACT INFO:
Email: http://www.4kidz4jobz@gmail.com
Instagram: @4kidz4jobz
4DGIRLZ LLC