In my opinion, the biggest complaint I see with customer service today is communication. Don’t get me wrong a lot of companies today have automated responses which greatly speeds up the contact process but the communication is lacking. You’re either talking to a robot or someone who doesn’t understand, therefore can’t effectively help.
Example…a few weeks ago I started receiving emails from Google saying they thought I was 13 or younger and they were going to delete my Gmail. I thought it was a scam and ignored it until I got the same email to my other Gmail. I contacted Google. Below is the end of the exchange of 11 emails between the rep and I.
4DGIRLZ LLC 