In my opinion, the biggest complaint I see with customer service today is communication. Don’t get me wrong a lot of companies today have automated responses which greatly speeds up the contact process but the communication is lacking. You’re either talking to a robot or someone who doesn’t understand, therefore can’t effectively help.
Example…a few weeks ago I started receiving emails from Google saying they thought I was 13 or younger and they were going to delete my Gmail. I thought it was a scam and ignored it until I got the same email to my other Gmail. I contacted Google. Below is the end of the exchange of 11 emails between the rep and I.
Here are some Words of Wisdom when it comes to providing Excellent Customer Service to people. If you can display these skills with every customer then your customer’s experience will be exceptional!
All it takes is these 4 simple steps:
Patience
Ability
Clear communication
Knowledge
Good customer service is the backbone of any business because without customers you’d have no business. If your Customer Service isn’t up to par try these steps. You can also contact me for more help!
P.A.C.K. 101 Customer Service contact 4kidz4jobz@gmail.com
P.A.C.K. Customer Service 101 Hello! Welcome to your first step in turning your Customer Service from 1-star to 5 stars and awesome reviews. This is just an overview of what you need to provide Excellent Customer Service at any time to anyone.
• Customer service definition • P.A.C.K. meaning broken down
Let’s start with the definition of customer service:
the assistance and advice provided by a company to those people who buy or use its products or services. Definitions from Oxford Languages
The assistance and advice provided by a company. Actually, it is usually provided by a representative of the company. The problem with that is occasionally that person could give a damn about the company or the brand; they just need a check. This is where Customer Service can go left either due to the management not taking the time to properly train the rep(s), the fact the rep could care less regardless of training or a combination of the two. Regardless, this is a recipe for disaster when it comes satisfying upset customers or dealing with unhappy reps. However, if you are the owner and the Customer Service rep who is receiving complaints and bad reviews, then I can help you as well. Sometimes, it is a matter of a misunderstanding due to a language barrier, item marked with wrong price, or receiving something they find subpar. Whatever it is, I will help you work through it.
P.A.C.K. Customer Service 101
P.A.C.K. is a Customer Service coaching service that will help you find a balance between constantly unsatisfied customers and unruly C/S reps. P.A.C.K. is a 4-step plan that will help individuals or businesses find an understanding of how to turn things around. P.A.C.K. stands for: Patience. Ability. Communication. Knowledge. Listed above are all the skills you need to provide excellent Customer Service to anyone. It may seem like a short list, but really, the following skills are all you need to be successful. *Patience to deal with all situations. *Ability to understand the issue(s). *Communication needs to be clear and concise. *Knowledge of business policies and products.
Since we offer services to individuals and small businesses, we have a few different options to choose from, so please contact me for pricing. If you don’t want to do a course or have a brief/general question regarding Customer Service, I’ll answer it for free!!
*Attached is a form you can use to help me understand what type of help you may need to turn your Customer Service game around. Email answers back to me if you would like me to look into your situation and give feedback.*
4DGIRLZ LLC 